Balanced scorecard

A performance management tool which helps you look at business from different perspectives.

A balanced scorecard helps you look at a business from 4 different perspectives. These are:

• customer
• internal business
• learning and development
• financial

Although it was developed in the business sector, it has been used in the public sector and libraries, including the below examples.

• Kostoris medical library at the Christie Hospital.
• Portland State University Library, USA.