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The senior library and knowledge services leads work together to:

• Provide strategic advice and professional leadership to NHS organisations
• Undertake a range of activities which benefit from economies of scale including commissioning, procuring and managing a suite of electronic knowledge resources accessible to all health and social care staff
• Uphold standards that minimise inequality of service and demonstrate that NHS library and knowledge services provide value for money through the Knowledge for Healthcare Quality and Improvement Outcomes Framework for NHS-funded library and knowledge services
• Provide a targeted range of appropriate professional and personal staff development opportunities, for the Library and Knowledge Services workforce
• Act as a conduit between local and national NHS programmes
• Promote innovation in library and knowledge service design and delivery
• Enable the adoption and spread of good library and knowledge services practice throughout the NHS
• Engage with non-NHS healthcare libraries via Royal Colleges, independent and third sector organisations, and the Chartered Institute of Library and Information Professionals

Senior Knowledge and Library Services Team

Chief Knowledge Officer - Louise Goswami (she/her/hers)

Head of Knowledge and Library Services – NHS KLS Leadership - Ruth Carlyle (she/her/hers)

Head of Knowledge and Library Services - Resource Discovery - Lucy Reid (she/her/hers)

Below you will find details of the team who support Knowledge and Library Services in the North, Midlands and East of England.

Head of Knowledge and Library Services - Ruth Carlyle (she/her/hers)

Ask me about:

• Health Literacy and Patient Information
• Quality
• Research

Knowledge and Library Services Senior Manager - Alison Day (she/her/hers)

Ask me about:

• Mobilising Evidence and Knowledge Management
• Learning Academy and Workforce Planning
• Communications

Knowledge and Library Services Senior  Manager - Andrew Lambe

Ask me about:

• Knowledge Management
• Quality Improvement

Knowledge and Library Services Senior Manager - Clare Edwards (she/her/hers)

Ask me about:

• Quality, Improvement and Impact

• Learning Academy and Workforce Planning

Knowledge and Library Services Development Managers

Joanne Naughton (she/her/hers)

Ask me about:

• Mobilising Evidence and Knowledge/ Knowledge Management
• Health Literacy and Patient Information
• Impact case studies

Gil Young (she/her/hers)

Ask me about:

• Learning Academy and Workforce Planning
• Research

Noel Cudden (He/Him/His)

Ask me about:

• Health Literacy and Patient Information
• Quality and Impact Statistics
• Websites 

Head of Knowledge and Library Services (Resource Discovery) - Lucy Reid, (she/her/hers)

Ask me about:

• BMJ Best Practice 
• Medicines Complete 
• TRIP Pro 
• Current Awareness including Knowledgeshare and CASH 
• Provider interfaces and expert searchers

Knowledge and Library Hub Manager - Alan Fricker (He/his)

Ask me about:

• EBSCO EDS (Hub) and FTF/HLM 
• Third Iron (LibKey and BrowZine) 
• Link resolver regional administration 
• Enhancement requests for national products and services 

Knowledge and Library Services Development Managers

Becky Williams, (she/her/hers)

Ask me about me:

• LMS: North East, North West, Yorkshire & Humber 
• OUP eBooks 
• Communications 
• RefWorks 
• Primary Care Training Hub Community of Practice 

Helene Gorring (she/her/hers)

Ask me about:

• HLISD
• LMS: London, Midlands and KSS
• LMS administrators’ Community of Practice
• Kortext eBooks 
• Open access 
• Repositories and National Grey Literature Collection 
• Research 
• Primary Care Training Hub Community of Practice 

Richard Bridgen (He/Him/His)

Ask me about:

• Inter lending and document supply 
• LMS: East of England, South West
• library.hee.nhs.uk/lknowledge-staff 
• Statistics and local procurement audit 
• Wiley eBooks (RMM and MPG)
• Current and Emerging Technologies in KLS Community of Practice

Knowledge and Library Hub and Service Desk

Knowledge and Library Hub Service Support Manager - Fran Wilkie (she/her/hers)

Ask me about:

• Service desk delivery and development
• Fresh service contract
• Athens first line support and regional administration
• Change requests for national products and services
• Communications

Service Support Advisor - Jade Brunt (she/her/hers)

Ask me about:

• First line response to service desk tickets 
• Maintaining knowledge base articles 
• Implementing agreed changes to national products and services 

Service Support Advisor - Ella Hale (she/her/hers)

Ask me about:

• First line response to service desk tickets 
• Maintaining knowledge base articles 
• Implementing agreed changes to national products and services 

Knowledge and Library Assistant - Brenda Welbeck (she/her/hers)

Ask me about:

• Issues with booking on courses
• Admin issues
• General Enquiries

Knowledge Library Assistant - Danielle Casson (she/her/hers)

Ask me about:

• Issues with booking on courses
• Admin issues
• General Enquiries

Knowledge and Library Assistant - Fatima Almeda (she/her/hers)

Ask me about:

• Issues with booking on courses
• Admin issues
• General Enquiries